Skill Requirements for Virtual Customer Service Jobs

LiveVox’s unified omnichannel platform allows customers to communicate with call center agents through SMS, chat, email, and text. An AI virtual agent can be set up as the initial point of contact for any of those channels, essentially acting as a virtual...

AI’s Value In Customer Service: Notes from a VP of CX

Nowadays, movie watching has shattered traditional geo-restrictions and turned into automated service entertainment that can be enjoyed at home. By using the Netflix App, customers do not need to buy a ticket from human agents in a theater and see the recent films...